With more than 40 years of experience in the region and a specialized workforce of over 5,500 employees, ServeU is one of the UAE’s leading Integrated Facilities Management providers. From government to hospitality, to banking, residential and retail, ServeU provides services that optimise resources for maximum efficiency to deliver seamless, efficient, safe and personalised FM services to clients across multiple industries.
In line with the Smart Dubai 2021 plan, ServeU is implementing its digital roadmap to enhancing operational performances by integrating smart technologies and applications. In addition to implementing WhatsApp Business, which enables customers to contact the company’s 24/7 Helpdesk accessibly and conveniently, the company upgraded its systems in efforts to become one of the first FM service providers to utilize IoT, GIS, and BIM-enabled CAFM.
Throughout the past year, ServeU continued to enhance its service standards by upgrading CAFM FSI Concept Evolution and Microsoft ERP systems, successfully launching the company’s fully equipped in-house technical training centre, reinforcing commitment to quality with the ISO 41001:2018 and the upgrading of the Health and Safety standard from OSHAS 18001 to ISO 45001, all of which contributed to the tangible expansion of the company’s client portfolio, especially within new industries.
With 92 percent customer satisfaction, ServeU manages over 900 active projects and has more than 100 corporate partners and 600 clients across the region.