IPSA Courses – Terms and Conditions


Payment at the time of booking can be made by cheque (payable to IPSA), by Visa or MasterCard, or by purchase order.
Orders over £500.00 paid by credit card will be subject to a 2.5% charge to cover fees charged by credit card companies.
For bookings made within four weeks of the training date, payment must either accompany booking or where a purchase order is used, the invoice is due immediately.
Our standard invoice terms are payment within 30 days. We reserve the right to charge interest on late payments.

Accommodation, refreshments and course materials – open courses

The fee includes all training materials.

Accommodation is not provided unless specifically stated.

Accommodation, refreshments and course materials – In-house courses

The fee includes all training materials for the stated number of delegates.

Host company to provide tea/coffee at breaks and lunch. Where an external venue is used, refreshments will be re-charged to the host company.

Accommodation is not provided unless specifically stated.


Provisional reservations will be held open for 10 days, after which time, unless we receive notification to the contrary, the reservation will be cancelled.


Cancellations are subject to an administrative charge at the following rates:

Cancellation 7 days or fewer prior to the course start date – no refund
Cancellation between 8 and 14 days prior to the course start date – 25% refund
Cancellation between 15 and 28 days prior to the course start date – 50% refund
Cancellation over 29 days prior to the course start date – 75% refund

All cancellations will only be accepted in writing and are only effected from day of receipt. IPSA do not accept responsibility for notifications of cancellation that are not received for reasons that are beyond its control.

Change of delegate – open courses

Should a delegate be unable to attend, a substitution may be sent at no extra cost, providing IPSA is informed of this in writing (for registration purposes) at least one week before the course is due to commence.

Course cancellation – open courses

IPSA reserves the right to cancel an event at any time, without liability, in which case all training fees will be refunded in full. However, IPSA cannot be held liable for any other expenses incurred by participants or their companies due to the cancellation.

Views and opinions

The views and opinions of the course tutors or attendees are their own and do not necessarily reflect those of IPSA.


The training and notes provided by IPSA cannot be utilised for the purposes of legal interpretation, and neither IPSA, its trainers or staff can accept responsibility for the actions of persons interpreting or acting upon the material in litigation. Nor can IPSA accept responsibility for any injury or loss as a result of relying on the training or training notes. All actions by an individual should be designed in relation to their specific circumstances, and where any doubt exists a specialist should be consulted.

Get in touch with IPSA

We'll get back to you via email, or alternatively give us a call on 0800 060 8702.


© 2019 IPSA.

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